PRIVACY POLICY
Effective Date: September 1, 2026
Designed Air Solutions, LLC, including its affiliates and subsidiaries (collectively, “Designed Air Solutions,” “DAS,” “us,” “we,” or “our”), is committed to protecting your privacy while providing a positive experience on our website and through our HVAC services.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit DAS-DFW.com, communicate with us, or use our services. By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
How We Collect Your Personal Information
We may collect personal information in the following ways:
- When you provide it to us through our website, contact forms, telephone calls, emails, text messages, service requests, estimates, appointments, payments, maintenance-plan enrollment, or other interactions.
- Automatically when you visit our website or use our online services.
- Through telephone calls, text messages, emails, chatbots, or other communications when recording or communication-monitoring features are enabled.
- From service providers, business partners, contractors, builders, property owners, authorized household members, or other individuals involved in requesting or receiving our services.
- From publicly available sources.
- By inferring information from other information we collect, such as information used to understand customer needs, improve communications, or provide customer-service assistance.
Personal Information We Collect
Information You Provide to Us
We may collect:
- Name
- Email address
- Telephone and mobile telephone numbers
- Mailing, billing, and HVAC service addresses
- Appointment and scheduling information
- HVAC equipment, service, maintenance, repair, and installation information
- Equipment model and serial numbers
- Estimates, proposals, invoices, warranties, and maintenance-plan information
- Customer-service requests and preferences
- Information voluntarily provided through website forms, telephone calls, emails, SMS messages, surveys, reviews, or other communications
Payment Information
We may collect information related to billing, payment status, purchases, deposits, invoices, financing requests, and transaction history.
Payments and financing applications may be processed by third-party payment processors or financing providers. DAS may not directly receive or retain complete credit card, bank-account, or financing-account information when the transaction is processed by a third party.
Information submitted directly to a payment processor or financing provider is also subject to that provider’s privacy policy and terms.
Information Collected Through Our Website and Services
We or our service providers may collect:
- Internet Protocol address
- Internet service provider
- Device and operating-system type
- Browser type
- Referring website or URL
- Pages visited and links selected
- Date and time of website access
- Cookie and similar technology identifiers
- General geographic information derived from an IP address
- Website usage and performance information
Communications With DAS
We may collect and maintain communications such as:
- Telephone and video calls, including recordings or transcripts when enabled
- Emails and text messages
- Chatbot or artificial-intelligence-assisted interactions
- Customer-service conversations
- Appointment and technician communications
- Records of SMS consent, opt-ins, opt-outs, and communication preferences
How We Use Your Personal Information
DAS may use personal information to:
- Communicate with you
- Respond to questions and service requests
- Schedule and manage HVAC appointments
- Send appointment reminders and technician-arrival notifications
- Provide HVAC inspections, installations, repairs, replacements, and maintenance
- Prepare and manage estimates, proposals, invoices, payments, warranties, and maintenance plans
- Verify identity and help prevent fraud
- Manage our customer relationships
- Send service-related and promotional communications when permitted
- Conduct customer surveys and request feedback
- Provide employee training and quality assurance
- Improve and personalize customer interactions
- Operate, maintain, secure, and improve our website and business systems
- Detect and prevent spam, fraud, unlawful conduct, and abusive activity
- Conduct analytics and monitor website and service performance
- Fulfill accounting, tax, insurance, licensing, and recordkeeping obligations
- Comply with applicable laws, regulations, legal processes, and governmental requests
- Establish, exercise, or defend legal claims
We may use artificial intelligence, machine learning, call-analysis technology, or similar tools to provide, maintain, support, and improve our services and customer interactions. Any such use remains subject to this Privacy Policy.
SMS Consent and Mobile Information
No mobile opt-in or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes.
DAS does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their own marketing purposes.
We may provide limited information to RingCentral, telecommunications carriers, and other service providers acting on behalf of DAS only as necessary to deliver, support, and manage our text messages.
The foregoing excludes text-messaging originator opt-in data and consent. This information will not be shared with any third parties, except aggregators and providers of text-messaging services that require the information to deliver SMS messages on behalf of DAS.
How and Why We Disclose Personal Information
DAS may disclose personal information to the following categories of recipients when reasonably necessary:
Service Providers, Contractors, Vendors, and Agents
These parties may assist us with:
- Website hosting and technology support
- HVAC scheduling and customer management
- Telephone, email, and SMS communications
- Payment processing and customer-selected financing
- Equipment ordering and warranty administration
- Marketing and operational communications
- Fraud detection and system security
- Accounting, insurance, and professional services
- Website analytics and business-performance analysis
- HVAC installations, maintenance, repairs, and related services
These providers may use information only as necessary to provide services to DAS and are not authorized by DAS to use SMS consent information for their own marketing purposes.
Business Transactions
We may disclose information in connection with an actual or proposed merger, sale, acquisition, joint venture, financing, reorganization, insolvency, bankruptcy, receivership, or transfer of some or all DAS assets.
Legal and Safety Purposes
We may disclose information to law-enforcement agencies, regulatory bodies, governmental authorities, courts, attorneys, insurers, or other parties when reasonably necessary to:
- Respond to legal process
- Comply with a legal obligation
- Protect or defend the rights, interests, safety, or property of DAS or others
- Investigate or prevent fraud, wrongdoing, security incidents, or unlawful conduct
With Your Direction or Consent
We may disclose information to another party when you direct us to do so or provide your consent.
How We Respect Your Privacy Rights
Subject to applicable law, you may ask to:
- Access personal information we maintain about you
- Review or correct inaccurate personal information
- Delete certain personal information
- Obtain a copy of certain personal information
- Opt out of promotional emails or SMS messages
- Opt out of qualifying targeted advertising, sales of personal information, or profiling
DAS does not sell personal information for monetary compensation.
To submit a privacy request, call 214-550-3869 or email customerservice@das-dfw.com. We may need to verify your identity before completing a request.
DAS will not unlawfully discriminate against you for exercising an applicable privacy right.
Your Communication and Cookie Choices
Cookies
You may disable or restrict cookies through your browser settings. Disabling cookies may affect the availability or operation of certain website features.
Email Communications
You may opt out of promotional emails by following the unsubscribe instructions included in the email or contacting us.
DAS may continue sending non-promotional communications concerning scheduled services, active estimates, transactions, payments, warranties, safety matters, or other ongoing customer relationships.
SMS Communications
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP, call 214-550-3869, or email customerservice@das-dfw.com.
SMS TERMS OF SERVICE
By opting into SMS communications through a DAS website form or another consent method, you agree to receive SMS messages from Designed Air Solutions.
Depending on the consent you provide, SMS messages may include:
- Responses to customer questions
- Appointment scheduling
- Appointment confirmations and reminders
- Technician-arrival notifications
- Estimate and proposal follow-ups
- Installation, repair, and maintenance updates
- Post-service surveys
- Invoice and payment notifications
- Maintenance-plan information
- Seasonal HVAC reminders
- Promotions and special offers
Promotional or marketing SMS messages will be sent only when the recipient has provided the required consent. Consent to receive marketing messages is not a condition of purchasing any DAS product or service.
Message frequency varies. Message and data rates may apply.
Reply HELP for assistance. Reply STOP to any message to opt out. After opting out, you may receive one final message confirming your request.
Wireless carriers are not responsible for delayed or undelivered messages.
How We Secure Personal Information
Protecting personal information is important to DAS. We use reasonable administrative, technical, and physical safeguards designed to reduce the risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain customer and warranty records, comply with legal and regulatory requirements, resolve disputes, and fulfill legitimate business purposes.
We may retain SMS consent and opt-out records as necessary to document and honor communication preferences.
Children’s Privacy
DAS does not knowingly market HVAC products or services directly to children under 16 or knowingly collect personal information from children under 16.
If we become aware that we collected such information without appropriate authorization, we will take reasonable steps to delete it.
Third-Party Websites and Services
Our website may contain links to payment processors, financing providers, manufacturers, social-media platforms, or other third-party websites and services.
DAS is not responsible for the privacy practices of independently operated third-party sites. We encourage you to review their privacy policies before submitting personal information.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this webpage with a revised effective date.
We encourage you to review this policy periodically to remain informed about how DAS handles personal information.
Contact Designed Air Solutions
If you have questions about this Privacy Policy, our SMS program, or how we handle personal information, please contact:
Designed Air Solutions, LLC
Phone: 214-550-3869
Email: customerservice@das-dfw.com
Website: DAS-DFW.com
Texas HVAC License: TACLB130137E